Information for the guests.

General policies.

Prices:

Rates are quoted in $Cdn and are subject to applicable taxes including the Harmonized Sales Tax (HST) of 13%. Rates may change without notice.

Deposits:

To make a reservation a deposit of $100 is required to book a cottage, $50 – to book a cabin. A $25 administration fee applies to all refunds and refunds are issued only when cancellation notice is received at least 30 days in advance of the arrival date. The administration fee applies per cottage.

Payment Due:  

The full balance is due and payable no later than 1 day before Check In. In the event of a “no-show” or when a booking is cancelled 7 days or less in advance of the booking date and the cottage cannot be rebooked, the guest becomes responsible for the full balance owing. There are no reductions in charges for late arrivals or early departures.

Cottage occupation:

Maximum occupancy for the cottage is 4 persons.
Two extra people per cottage are permitted at a cost of $25.00 per person per night or $90.00 per person per week. No more, than 6 adults can stay in the cottage. Kids stay free if do not require additional beds.

Check-in and check-out time:

The check-in time at our resort is 4 pm, and the check-out time is 12 am. To satisfy our clients, we can arrange early check-ins and late check-outs for free on the advanced arrangement, if there are no guests before or after you. Although, during the summer month, we are usually fully booked, so we would ask you to follow the time guidance.

Age Policy:

At least one guests must be older than 19 years to rent a cottage with Goldenville. Goldenville reserves the right to ask for photo I.D. to verify the room occupant’s ages upon check-in.

Smoking Policy:

No smoking is permitted in the cottages but you may smoke outside on your deck or patio.

Damage Deposit:

Goldenville reserves the right to require a damage/cleaning deposit or to reject a reservation or terminate a stay, at its discretion, if a guest or group is disturbing others or causing damage to Goldenville property. The deposit is refundable if no extra cleaning needed or no damage occur. Please, note that stains and fur on furniture, mattresses, duvets and pillows are considered as damage, and the deposit will not be refunded.

Extra Cleaning:

We assume that when leaving a cottage you leave it reasonably dirty. Please, make sure you cleaned all dishes, you have not left anything on the ground in front of the cottage (cigarettes, small garbage, bottle caps and etc.), there are no stains on walls after mosquitoes, all garbage is moved to designated area (Waste site). The charge of $20 will be taken from the deposit for any extra cleaning that will be needed.

Visitors Policy: 

Our guests may invite a maximum of 2 visitors per day from 12:00 p.m. (noon) to 8:00 p.m., when advance notice is given. A charge of $10.00 per person per day will apply to any visitors beyond the maximum. Maximum is 6 people per cottage or 4 people per cabin in total, both guests who stay in the cottage/cabin and visitors (if there are 6 people staying in the cottage, we will charge any visiting person accordingly). Please note – our other guests come first in regard to equipment and grounds usage and all visitors must comply with all rules and regulations of the property.
Cottage Provision:
We provide pillows and duvets (for 4 people in each cottage), coffee filters, first garbage bag and first roll of toilet paper. Please, bring your own linen, towels, toilet paper, paper towel, dish soap, shampoos and hand soap, garbage bags and repellents sufficient for your stay. However, with advanced notice we can provide you with needed supplies at additional cost including bed lines and towels.
Cabin Provision:
We provide pillows and a cover for the bed, please bring your own blankets and linen. We offer catering option for this type of accommodation. You can bring your camping gear to cook. It is not allowed to cook inside of the cabin.
Catering:
You can order breakfast (continental buffet) and supper. Breakfasts and suppers are served on pre-ordered basis only, if you decide to have a catering option for all or some days of your stay, please order them at least one day before. The cafeteria is also open for the lunch, no special orders needed for that time (during lunch time we provide French fries, poutine, hot dogs, sandwiches, chicken fingers and etc.).

Pet Policy: 

Pets are allowed at designated cottages only (Cottages #1, 2, 3, 4) and must be registered when reservations are made. We reserve the right to refuse all requests and please do not show up with pets that are not registered without advance confirmation. We expect you clean after your dog, like at any other public place. An extra pet fee of $10/day or $50/week and the refundable deposit of $50 are applies. The deposit will be refunded if there is no damage in the cottage, no fur and stains on the furniture, duvets and pillows and if there are nothing left after the pet on the ground.

Behaviour at the resort:

We expect from guest to show respect to each other, any disturbance for other guests will be a subject to terminate your stay at our resort. Please, do not play your favourite music openly to other guests, as not all people can share your preferences and they might seek a quite and peaceful place, not a disco club. Quiet time is 10pm, please follow this timing and avoid loud discussions and laughs outside. No parties should be continued outside after this time. If you want to have a loud party, play your favourite music in open air, you should book the whole resort for your sole use, then there will not be any restrictions.

Fire pits and BBQs:

No open fire is allowed during summer time. If no warning received, you can use an outdoor fireplace, provided with every cottage. No charcoal BBQs are allowed during the day time. We provide propane BBQs with every cottage, you can bring your own propane tank or rent one from us ($20). Please, request propane tank in advance we might not have one for you at a short notice given.

Force Majeure:

Force majeure events might include:unavoidable casualty,delays in delivery of materials, embargoes, government orders, acts of civil or military authorities, acts by common carriers, emergency conditions (including weather conditions) incompatible with safety or good quality workmanship, or any similar unforeseen event that renders performance commercially implausible,  which are prohibiting or impeding Goldenville from performing its respective obligations and provide full service, could not be the reason for any refunds.  So if, for example, a hurricane occurred that was a reason for prolonged outage, Goldenville would not be liable for not providing water or power into cottages/cabins.

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